STANDARD PRODUCTION:

All stock items have a standard production time of 5 business days from the date of payment and art proof approval. Certain large quantity or complex two color artwork orders may require additional time. We’ll always give you advanced notice to discuss options, if necessary.

3 DAY & NEXT DAY RUSHES:

We offer 3 and next business day rush service on all stock items. 3 day rush: $60(V), next day rush: $125(V). Orders must be placed and artwork received by 5:00PM EST or will be considered placed the next business day. Same day service is available to New York City, New Jersey and Philadelphia on all stock items. Please inquire for pricing.

BLANK ORDERS:

Blank orders, or those without any printing, will usually ship the next business day but can be shipped same business day, provided we have time to prepare it before our UPS / FedEx pickup. Please inquire if time is of the essence.

SPECIAL ORDER:

All special order items require additional time. They are custom made from existing molds on an order by order basis. Typical lead time is 3-5 weeks but may be flexible.

CUSTOM SHAPES:

The process for custom shaped stress balls is very thorough to assure your satisfaction with the end product. The first stage is a digital proof stage which previews the finished item's design, colors & graphics. After this stage is approved by the customer we proceed to make clay models of the final product. This will preview the exact 3D shape of the item. After this is approved we proceed to make the molds necessary to finish the order. After this stage is approved no changes to the shape or cancellations are permitted because of the cost and investment that has incurred so far. A final preview picture will be emailed for your satisfaction before the full order is shipped. At this stage any corrections can be made but changes resulting from non-corrections are not permitted without additional cost being incurred and StressReliever's authorization. If a customer does not reply to the courtesy preview pictures within a reasonable time frame of 5-7 business days, due to limitations with production schedules, StressRelievers.com will proceed to ship the order based on all other approvals.

Custom shaped stress balls are specifically manufactured for each customer individually. They are intended to be used for purposes of tension relief and cannot be warranted for any other purpose by StressRelievers.com. They are to be used as promotional products only and any use as a retail item cannot be warrantied unless a unique contract with StressRelievers.com is created and signed. Shapes with particularly extended appendages may tear if yanked, pulled or otherwise mishandled and we advise to only use stress balls in a normal squeezing manner.

SHIPPING METHODS:

All orders will ship by UPS or FedEx, as determined by our shipping schedule. If you would like to ship with your UPS or FedEx account please note on purchase order. A $2.75 charge per order will apply to cover shipping supply costs. We also ship via DHL, USPS, courier service and freight service upon request. There may be additional charges incurred for these services.

OUT OF STOCK:

We strive to keep all stock stress balls on hand at all times. On the rare occasion we are out of stock of a particular color or shape, we will notify you ASAP and work with you to minimize any delays, including providing alternate solutions. However, we cannot be held accountable for out of stock issues when notification was provided in a timely manner.

APO ADDRESSES:

We proudly ship to all APO addresses at no additional cost.

INTERNATIONAL SHIPMENTS:

We routinely ship internationally and can ship to all countries listed by the U.S. Government as currently legal to do so. When shipping internationally, please note that there may be customs and duties charges incurred by the receiving nation’s governments. The customer is ultimately responsible for payment of these fees. No cancellation or return will be permitted as a result of a delay or rejection because of customs or duties delays or costs.

ADDRESS CHANGES / CORRECTIONS:

Usually, but not always, an address can be changed up to the day of shipping. There is a $40(V) labor charge for address changes after the art proof is approved. Please double check all addresses as UPS & FedEx will charge for incorrect or incomplete addresses. If this occurs, the charge will be the customer’s responsibility and billed accordingly.

CALENDAR:

Our sales team and production dept. follow the UPS business day calendar. We’re open and count all smaller holidays as business days (Columbus Day, etc.); but are closed for major holidays including: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas, and New Year’s Eve.